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My account

About account settings, two-factor authentication and security, data protection, and account closing

Account settings

  • What is my investor ID and where can I find it?
  • How can I access my account statement?
  • How to change the representative for a Mintos company account?
  • What happens to my Mintos company account if my company is planned to be dissolved or merged, or goes bankrupt?
  • How can I change my contact information in my Mintos account?
  • How can I upload documents to Mintos?
See all 14 articles

Security

  • How to change your Mintos account password?
  • Identifying legitimate emails from Mintos
  • How does two-factor authentication work?
  • What authentication apps can be used for Mintos two-factor authentication?
  • What should I do if I lose access to my authentication device or my authentication app?

Account closing and management

  • How can I close my account?
  • What happens to a Mintos account if the account holder passes away?
  • Can I manage a Mintos account on behalf of someone else, such as a family member?

Data protection

  • Are Mintos KYC/AML requests for information in line with GDPR?
  • What is GDPR?
  • Where can I find what information Mintos holds about me?
  • Which categories of my personal data are being processed by Mintos?
  • To which recipients or categories of recipients have my personal data been disclosed or will be disclosed in the future?
  • How long will my personal data be stored? How do you determine the duration of storage?
See all 10 articles
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