Account management

Personal information

• What is my investor ID and where can I find it?
• How can I access my account statement?
• How to change the representative for a Mintos company account?
• What happens to my Mintos company account if my company is planned to be dissolved or merged, or goes bankrupt?
• How can I change my contact information in my Mintos account?
• Why can’t I log in to my Mintos account?

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Security

• How to change your Mintos account password?
• How to identify legitimate emails from Mintos?
• How does two-factor authentication work?
• What authentication apps can be used for Mintos two-factor authentication?
• What should I do if I lose access to my authentication device or my authentication app?

Account closing and management

• How can I close my account?
• What happens to a Mintos account if the account holder passes away?
• Can I manage a Mintos account on behalf of someone else, such as a family member?

Data protection

• What is GDPR?
• Where can I find what information Mintos holds about me?
• Which categories of my personal data are being processed by Mintos?
• To which recipients or categories of recipients have my personal data been disclosed or will be disclosed in the future?
• How long will my personal data be stored? How do you determine the duration of storage?
• What if I want to exercise my rights to correction, rectification, deletion, and restriction of processing of my personal data by Mintos as stated in the GDPR?

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