We understand it can be concerning when your funds or deposit doesn't appear in your Mintos account as expected. Here's some information that might help explain the delay and what you can do:
Important Note: Please keep in mind that weekends and local bank holidays can impact the processing time of your transfer.
Why might my deposit be delayed?
There are a few common reasons why your deposit might take longer than expected to appear in your Mintos account:
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We require additional proof of payment to verify your transfer.
As soon as we receive your payment, we will reach out to you via email if we need any further documentation to verify the transfer. Please keep an eye on your inbox (and spam/junk folders) for communication from us. -
The name on the transfer doesn’t match the name on your Mintos account.
For security reasons, the name of the sender must exactly match the name registered on your Mintos account. Discrepancies can cause delays as we need to verify the source of the funds. Learn more. -
The currencies of your transfer and our account do not match.
If you sent funds in a currency that is not supported for direct deposit to your Mintos account, it might need to go through an additional conversion process, which can take extra time. Learn more. -
We require additional compliance-related information.
In some cases, we may need to request further information from you to comply with regulatory requirements. If this is the case, we will contact you directly via email outlining the specific information we need. Please respond to our request as soon as possible to avoid further delays.
Learn more.
What should I do if I'm still unsure why my deposit hasn't arrived?
If none of the above situations apply to you, or if you'd like an update on your deposit, please don't hesitate to contact us.
To help us locate your deposit quickly, please make sure to include your proof of payment in your message. This could be a screenshot or PDF of your bank transfer confirmation, showing details like the date, amount, sender's name, and recipient details.
We appreciate your patience and will do our best to assist you in resolving this as quickly as possible.