A proof-of-payment document allows us to verify that the money we received was sent by you. Most banks and third-party services allow you to download such a document, often called a transfer confirmation, from your e-banking app, or they provide it upon request. In certain cases, such as when you forget to include your investor ID in the payment details or use a third-party payment service, we may contact you via email and ask you to provide this document. Your proof of payment should include the following information:
- Sender’s full name
- Sender’s bank account number (preferably IBAN)
- Date of payment
- Amount transferred
- Recipient’s details – bank account number (IBAN) and name, if available
You can submit this document in PDF or as a screenshot in a reply to our email or using our secure online portal available after logging in.