How to Contact Us: Meet the Mintos Assistant
At Mintos, we are dedicated to making your experience as smooth as possible. Whether you have a question about our services or need help navigating your account, we offer several ways to find answers quickly.
1. Search the Help Center for Quick Answers
Our Help Center is filled with articles covering a wide range of topics, from using our platform to understanding specific features. Before reaching out, we recommend searching the Help Center to find answers to frequently asked questions. You can access it at any time by browsing through our categories or using the search bar to find specific information.
2. Chat with the Mintos Assistant
If you need further assistance or prefer a more interactive approach, our Mintos Assistant, an AI-powered chatbot, is here to help 24/7. You can easily access the Mintos Assistant by clicking the chat icon in the bottom-right corner of the Help Center or when logged in to your Mintos account.
- Instant Solutions: The Mintos Assistant provides immediate answers to many of your questions and guides you through useful steps.
- Always Improving: Our chatbot is continuously learning, ensuring that it delivers increasingly accurate and helpful responses over time.
- Fast and Convenient: Skip the wait—start by asking the Mintos Assistant your question and get an answer right away.
3. Escalation to a Support Agent
If the Mintos Assistant cannot resolve your issue, it will automatically escalate your query to one of our support agents. We aim to respond to escalated queries within 5 business days. Rest assured, your inquiry will be in good hands.
4. Requesting a Callback
If you'd prefer to speak directly with one of our support agents, you can request a callback. Here's how:
- Visit our Help Center and navigate to the chat feature by clicking on the chat icon in the bottom-right corner of the Help Center or your Mintos account page.
- When prompted by the Mintos Assistant, select "Callback request" from the list of topics.
- Provide the necessary details for faster assistance:
- Your phone number
- The email address linked to your Mintos account
- Your investor ID (if available)
Our support team will aim to get back to you as soon as possible. Please note that callback requests are processed within our regular business hours.
We encourage you to start with the Help Center or the Mintos Assistant for the fastest and most convenient service. We’re here to make sure you get the answers you need, whenever you need them!