I've filed many tickets which were simply closed without any explanation and the reported issue is still not resolved. I don't have a problem opening numerous tickets regarding the same case, but this would slow down customer service which is already very slow. If I received an explanation it would let me know why my issue could not be resolved.
I believe this is common and I'm not the only one who notices such activity. Mintos could bring more responsiveness and life to customer support if you leave a comment while closing the ticket.
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