How can I make sure that AML support communication is properly reviewed?

Ivan Mitkov Mitev

• 17/05/2024 07:53

I've submitted a review with my frustration about the AML procedure at  https://www.trustpilot.com/reviews/66431997658954b47542e9c6 .

However, as I don't think the AML process was adequate, I'm not sure that during the back&forth with the support, someone that's responsible for defining and enforcing the rules of Due Diligence did look carefully at my case, as explained in the TrustPilot review.

As I've not received a comment there, just wanted to bring up the question here, at the very least for the benefit of other Mintos customers, who wouldn't need to go through such unexplainably demanding AML process.

 

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  Lucja (Mintos)

  Community moderator

  • 21/05/2024 13:07

  Hi Ivan Mitkov Mitev

  We are sorry to learn about the frustration you experienced with our AML procedures. Your feedback is important to us, and I have shared your concerns with the responsible colleagues to ensure that your case is reviewed and addressed appropriately.

  We appreciate your patience and understanding.

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