IDF Eurasia
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Posting from May 5th
https://www.mintos.com/en/overdue
"The case has been resolved, and investors have received the recovered amounts. In cases where it wasn’t possible to recover 100%, any remaining amounts have been declared as unrecoverable."
There is no reason, no statement, nothing mentioned in the past. And IDF Eurasia is still on market offering, although they are not able to recover all previous cases? They are still here on market and there is guarantee of buying back! These things do not match.
Do we really have to ask eveything by ourself before you talk to your moneymakers? Without us you are nothing, so treat us in a serious way!
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Dear Investors,
Thank you for your comments. We will check this situation and get back to you as soon as possible.0 -
Dear Investors,
The text "The case has been resolved, and investors have received the recovered amounts. In cases where it wasn’t possible to recover 100%, any remaining amounts have been declared as unrecoverable." is now used by default for all cases that have been closed. In the case of IDF Eurasia, the lending company has repaid the restructured amount to 100%. If at this moment there are still some payments overdue, then those are not related to the restructured ones and will be covered with the next incoming transfer from the lending company.0 -
It's not a good idea to use that statement as default for all closed cases, since it's results in confusion and frustration, especially, if there is not really any unrecoverable money, however customer could get the idea there is unrecoverable money due to that statement.
To make it clearer: In my profile, I see just IDF Eurasia has recovered 73% until now, i.e. 27% is not recovered. And then you write the comment "In cases where it wasn’t possible to recover 100%, any remaining amounts have been declared as unrecoverable." So it’s clear why people think that they will not get back the remaining 27% of money.
"If at this moment there are still some payments overdue, then those are not related to the restructured ones and will be covered with the next incoming transfer from the lending company." In your posting from May 5th, you do not specify what you mean. You do not distinguish between money which is related to restructured payments and other cases. It's only mentioned "in cases where it wasn’t possible to recover 100%".
In cases there money is recovered 100%, it would help to just skip the 2nd sentence.
Nevertheless, thank you for mentioning that I will get back 100% of my money.
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Dear Thomas,
We appreciate your feedback and the time you took to provide it.
If you could kindly assist us by specifying the exact location within the account where the text you referred to is displayed, we would be extremely grateful. Can you let us know if the status of the IDF company in your account displays as resolved case or still as restructuring? It is crucial for us to rectify any misleading information, particularly in the IDF Eurasia issue. Thank you once again for bringing this matter to our attention. We look forward to your prompt response.
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Dear @Lucja
one week later, the text is not anbelangt anymore.
I wonder, why you ask, where I found it, while you say it was standard comment.
I considered overdues via your app. For more details there was a link to
https://www.mintos.com/en/overdue/
As mentioned, the corresponding statement is not available anymore, however, I added an screenshot, where it was implemented.
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