Is Mintos DEAD?
I've sent an email 10 days ago because I keep receiving notification that I should upload my proof of residence which I did 5 times at least.
I sent another request from the form contact 5 days ago.
Not a single answer since then.
I'm looing my trust in Mintos and think about withdrawing all my funds asap now before it's too late!
What gives?
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Hi damiencasoni
Thank you for your comment.
Indeed, you received an automatic reminder slightly after having provided the requested documents. Our apologies for this miscommunication. Nevertheless, the matter has already been clarified by email. In accordance with our procedures, we required information in addition to providing proof of residency, so the matter could not be immediately resolved. We are grateful for your cooperation and patience.
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Your case has been investigated independently of your post. In addition, we wanted to leave it clear what happened also here. As mentioned, there was a slight miscommunication, but we have already put in additional measures to prevent it from happening in the future. Our apologies for any inconvenience it caused.
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The fact that I had to post here to have my case investigated makes me extremely distrustful of Mintos services and I plan to stop using the platform as soon as I can withdraw all my funds.
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