Proof of Residence
Mintos asks me to upload proof of residence. Fair enough and done several times through the uplink page. Uploaded residence card, proof of address/police registration and utility bill.
Nothing processed after quite a while, blocking new investments. Why this backlog? Why no confirmation that documents have been received and under review?
Instead just a blunt message on my dashboard page (web only, not on app) that further investment is not possible. Not a good way to treat bona fide investors. Process improvement needed!
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Dear Investor,
Thank you for your comment and suggestion.
Stay assured that we do not overlook any case, but the verification of the documents might take up to several days. As soon as they are checked or any further clarification is needed, we will get in touch with you. Meantime, we appreciate your understanding and patience.
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