account blocked for supposedly being verified ...thats for over a month?!?!?

KLID SARACI

• 8 juli 2022 09:18

hey folks

i submitted documents/proof of income since mid May after request by Mintos on AML.

it is 8th July, my account is blocked since over a month now, and they have not gotten back to me with any specific information (if they needed any from me at all), and neither can i close my accoutn to take my money elsewhere nor can i invest in bloody mintos.

i keep on asking every now and then for feedback and their answer is (a few days later)..."we will get back to you"

 

in the meantime my account is blocked!!!!

i have sent a request to their regulator (financial and capital market commission) and have still to hear anything from them

anyone has any similar experience or any hints how to solve this?

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  Victor Cernobai

  • 8 november 2022 17:47

  Hey bud. I am running into this situation now. After more than two months of submitting all requested documents my account is still blocked and I still get no clues from Mintos when this will get solved. No compensation for the time and money lost. Looks like Mintos forgot why people are opening accounts with them.

  Did you solved your case? If yes, how long did it took?

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  KLID SARACI

  • 8 november 2022 19:46

  Hello Victor, they ultimately answered to aay that my account will be closed and money is being returned. Laughable but seems they werent sure of the source of income (despite proof for otherwise and me offering to submit any further dox as needed).
  Anyways, screw this man, im taking my money elsewhere.
  I

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