Withdrawal to Revolut not working - money stuck :(

Tomasz Henryk Bober

• 12 januari 2022 08:44

On Jan 4th I've added money from Revolut to Mintos for the first time - operation successfull.
This created a new IBAN 44***14 that I used to withdraw money on the next day - Jan 5th - operation stuck. 

Now the money is stuck "somewhere" - and Revolut.com support states that IBAN used is not their IBAN. The new IBAN seems to be PL mBank - and I do not have any accounts there.

I've emaild mintos.com on Jan 11th - but I have not heard from the support yet.

Did anyone have similar situation, how did you resolve it? 

 

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  Tomasz Henryk Bober

  • 13 januari 2022 08:52

  Update:
  apparently money has been sent by Mintos to incorrect IBAN (not my bank account, number not related to any of my  prior deposits)
  - Mintos support is working on it.

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