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Easier community acess

Opmerkingen

6 opmerkingen

  • Ondrej Bobek

    I think the administrators have the opposite opinion, here are primarily addressed complaints against Mintos.

    Some posts wait weeks for approval, some are censored and not approved at all.

    2
  • Cyril F

    Still no answer...

    The community is even more difficult to acess...

    More user and less contribution things don't add up... A bit disapointing on this aspect

    1
  • Danielsc

    Some years ago, people could comment directly under each Mintos blog post. Apparently Mintos didn't like seeing complaints there, so they removed the comments section. It's a shame, because the comment section offers a way to give another perspective to the official always-positive information. Most were off-topic, so creating a forum also made sense.

    Then they created this community. They had a link from the top bar. I think later the link was classified under 'Help' (Help -> Community), if that makes sense (community, just for help?).

    They recently removed the link from the top bar. That's bad. It's harder to find. As Cyril F said: so many users, but so few users know this forum. Maybe Mintos wants to send an e-mail reminding people that they can participate in this community. Or add badges or challenges or surveys or something dynamic. Or ask people if they know it.

    In addition I had problems logging in (something about cookies, and then Cloudflare blocking me because I block ads/fingerprinting). Having a shared log-in could help.

    Mintos can learn from this forum. Like for instance, when people repeatedly complain about updates being insufficient, that's a sign meaning Mintos can improve the next updates so that they have more information.

    Mintos prefers having only happy stories like https://www.mintos.com/blog/mintos-investor-story-living-off-of-passive-income/ and others at https://www.mintos.com/blog/category/mintos-investor-stories/ . They're probably real, but they're so hand-picked and edited by Mintos that they are pure marketing talk. Meanwhile, this community is probably seen as a 'help center' where people come to complain. Here's a crazy idea: mix both: have some of the 'happy users' post their stories in this community (and answer comments from real users), and do a blog post about a not-so-happy investor story (people with overdue money, court cases, bad debt etc.).

    1
  • Lucja (Mintos)
    Community moderator

    Dear Investors,

    Thank you for sharing your insights. We apologize for overlooking this thread and not responding earlier.

    We would like to point out that the community section is available on the main navigation bar and at the bottom of the page, without having to log into an account.



    0
  • Cyril F

    That is my point Lucja (Mintos) if you log in you can't acess the community 

    So all registered user can't easily know that there is a community ! It's like if we wanted to hide the community for user !

    1
  • Lucja (Mintos)
    Community moderator

    Cyril F

     Our intention was to enhance the user experience by prioritizing features based on what our statistics showed as most valuable to our investors. However, I see how this change has impacted your ability to access the community easily and will share your feedback with responsible colleagues to be considered. 

    0

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