Verificacion failed

Carmen Ruiz

• 22 augustus 2023 16:31

 

 

Dear Mintos Support Team,

 

I am writing to inform you about a recurring issue I have encountered while attempting to authenticate or verify my account on your platform. Unfortunately, this problem persists despite my efforts, and I would like to request your assistance in resolving it.

 

This marks the third time I am reaching out regarding this matter, and it's disheartening that the issue remains unresolved. 

 

My ID card has expired and I have recently renewed it. After this process, I tried to update my information in my user account to reflect the changes and continue using your services. However, I have faced difficulties in the authentication or verification process on two different occasions.

 

In both attempts, after uploading my new ID card, the process was not completed successfully, and I couldn't access my account as I did before. This is particularly frustrating, as I highly value the services your platform offers, and I need to access my account without issues.

 

I would like to urgently request your help and assistance in resolving this situation. I would appreciate it if you could prioritize this matter given that this is the third time we are raising this concern. Please verify my information and the status of my account regarding the authentication or verification process. If necessary, I am willing to provide any additional information you may require to effectively solve this issue.

 

I sincerely hope we can resolve this matter promptly so that I can continue enjoying the uninterrupted services your platform provides. I thank you in advance for your immediate attention to this matter and look forward to receiving a swift response and a solution.

 

If you need any additional details or specific information from my side, please do not hesitate to let me know. I am at your disposal to collaborate as needed to resolve this problem.

 

I have sent an email to support@mintos.com twice with an interval of over 15 days, and I still haven't received a response. I attach mi new ID Card.

 

I cant register here with mi mintos email. Mi Client ID is : xxxx8692

 

Thank you for your understanding and urgent assistance.

 

Sincerely,

0

• 

  Carmen Ruiz

  • 23 augustus 2023 16:10

  Hello everyone!

  I just wanted to quickly share an update on the issue I mentioned earlier. After some attempts and patience, I finally managed to get in touch with the company, and I'm excited to say that we are in the process of resolving the problem.

  Following my last message here, I decided to take some additional steps and use different channels to reach out to the company's support team. Fortunately, I received a response, and they are actively working on finding a solution for me.

  I'm truly grateful for their attention and willingness to address this problem. While it's not fully resolved yet, I'm confident that we're on the right track. They have provided me with some instructions, and I'm following the steps they've given me to resolve the issue as quickly as possible.

  I wanted to thank everyone who provided me with advice and suggestions in my previous post. Your comments were instrumental in keeping me motivated and exploring different contact options.

  I hope to be able to share good news soon, and once again, thanks to this community for your support. I'll keep this thread updated as the process unfolds.

  Greetings to all, and have a great day!

  1

U moet u aanmelden om een opmerking te plaatsen.