Withdrawing money is impossible

Fed

• 17 juni 2023 08:07

Hi everyone,

I want to withdraw some money, but the withdraw button is always disabled on the website, even after correctly filling in all the fields. There is no error message, no explanation... the button simply cannot be clicked, so I cannot make withdrawals.

Anyone experiencing the same issue? Is it a problem with the website?

I have contacted Mintos customer service, but have not heard back. I am getting worried...

Thanks

2

• 

  Lucja (Mintos)

  Community moderator

  • 21 juni 2023 13:38

  Hi Fed
  Thank you for reaching out to us. We appreciate your notification. If you haven't received a response from our support team yet, we apologize for any inconvenience caused. We understand your urgency and will do our best to assist you as soon as possible.

  In the meantime, we kindly request your patience. Our support team is diligently working to address all inquiries in the order they are received. Rest assured that your concern is important to us, and we will prioritize it accordingly.

  If you would like to provide us with any additional information or have any updates regarding your account, please feel free to contact us again using the same form: https://help.mintos.com/hc/en-us/requests/new This will enable us to expedite the process of investigating and resolving the issue.

  -1
• 

  SIA M COMPUTING

  • 8 juli 2023 09:53

  I have the same issue. 

  Mintos Support, this post is 3 weeks old, care to solve? Why don't you allow investors to withdraw their funds? Does the company experience turbulent times or is it a software bug?

  0
• 

  Lucja (Mintos)

  Community moderator

  • 11 juli 2023 10:02

  Hi, SIA M COMPUTING

  We would like to address the situation regarding your account restrictions. The current circumstances can be attributed to your failure to provide the requested information and documents necessary for security and compliance purposes. We have been in regular communication since June 2nd, repeatedly emphasizing the importance of submitting the required information. We clearly stated that failure to comply would result in account restrictions, including the inability to withdraw funds.

  It is of utmost importance for financial platforms to uphold stringent security and compliance standards in order to safeguard the interests of both investors and the company. By requesting specific information and documents, we aim to verify the identities of our investors, mitigate fraudulent activities, and ensure compliance with regulatory guidelines. Failure to meet these requirements can result in limitations on account functionality.

  Hence, it is crucial to understand that the issue at hand is not a consequence of turbulent times or a software bug. Rather, it stems from your non-compliance with the requested information, which triggered the account restrictions. Under normal circumstances, investors have the freedom to withdraw their available funds at any time.

  Should you have any further inquiries or require clarification, please do not hesitate to contact our dedicated support team.

  1

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