Skip to main content

FAQ about Russian and Ukrainian lending companies on Mintos



  • Official comment
    Annija (Mintos)
    Community manager

    April 14, 2022

    On the 14th of April, we had In Recovery Ask Me anything session.

    Please see the specific part here, where the situation of Lending Companies from Russia is explained in detail:

    March 25, 2022

    Overview: the exclusion of Russia from the international economy

    We are working on a detailed insight for investors about the structure of repayment processes from the lending companies from Russia and about the possible outlooks for recovery of funds related to investments in loans from this market. But first, we want to start with a general overview of how sanctions for Russia and the country’s response impact currents of international financial markets. The effects are extending to anyone with exposure in Russia, from the largest banks and investment funds to companies like Mintos.

    We welcome you to share your comments and questions in the Mintos Community, and we will try to include them in the upcoming article, or answer them in the Community.

    The full overview can be found here: OVERVIEW


    Update of the 11 March 2022 can be found here: UPDATE , please also find Ask Me Anything Sessions Recap: Recap: AMA

    Update of the 4 and 8 March 2022 can be found here: UPDATE 

    Update of the 1 and 2 March 2022 can be found here: UPDATE 

    February 28, 2022

    Russia-Ukraine war impact update: SWIFT ban, RUB plunge, pausing listing new loans from Belarus, and more

    Below, we are sharing more information about the most recent developments and their impact on Mintos investors.

    Full information can be found on our Blog post: 

    • Impact on banning Russian banks from SWIFT

    It has been agreed to exclude a number of Russian banks from the SWIFT system, however, details about which exactly Russian banks will be affected by this decision, or what will be considered as a breach of sanctions are still unknown. Together with lending companies we have identified a few different routes that Russian lending companies could use as alternatives to SWIFT (e.g. China’s alternative solution, other non-EU banks). 

    • Most recent status of borrower repayments

    It’s important to mention that as of today, we have not experienced any interruptions in transfers of borrower repayments to Mintos by Russian lending companies. Lending companies have reduced issuance volumes, and they’re closely monitoring borrowers’ repayment discipline. The only lending company on Mintos from Ukraine is obviously influenced by the state of emergency and martial law in the country. We will continue to be in close contact with lending companies from Russia and Ukraine and share important updates on our blog.

    • Russian rouble plunges

    The Russian rouble dived significantly against other currencies on Monday morning in an all-time low as markets assessed the impact of sanctions on Russia.

    For now, we can’t predict to what extent lending companies will be affected by this. Several of the lending companies from Russia have full or partial currency hedging in place, but the current situation might be subject to the force majeure clause and maturity matching of used hedging instruments. This might lead to difficulties for lending companies to cover for currency risk.

    • We are stopping listing loans from Belarus

    As of 28 February, we’re limiting exposure to loans from Belarus to protect investors from potential risks in the light of recent developments:

    We’re excluding loans from Belarus from the Primary Market and pausing placement of new loans from Belarus on the Mintos platform until further notice.
    Existing loans from Belarus will remain in Mintos Strategies, so it will be possible to cash out these loans. 
    Mintos Secondary Market will remain open for loans from Belarus.

    • RUB currency exchange and withdrawals affected

    We paused the currency exchange for RUB over the past weekend. After RUB has plunged around 30% on Monday morning, the RUB exchange function on Mintos remains unavailable, as the service provider Mintos uses for this function has paused the service due to unprecedented external factors in the financial markets (e.g. closed Moscow stock exchange).

    Please note that at the moment, you might not be able to withdraw RUB from your Mintos investor account, or exchange RUB to EUR. In the upcoming days, we will make the exchange from RUB to EUR on investors’ behalf, for all who have available funds in RUB. Due to sanctions for Russia, the EU banks can’t hold RUB anymore and are finding the best ways to manage this.

    • KZT exchange rate under close monitoring

    The financial turmoil has had an impact also on the position of KZT and its exchange rate in servicer banks. As a result, currency exchange involving KZT might be interrupted. We will manage the situation in real-time, based on status in the markets and the availability of our exchange service provider.

    February 25, 2022

    Update about how we will approach RUB exchange and withdrawals

    After our first reaction and pause of the RUB exchange activity to limit the currency risk, we decided to re-enable exchange, but in limited time periods. We will monitor RUB in real-time, and we will be enabling access to currency exchange during the working days while being cautious about fluctuations in the currency’s value.

    For better control, we will be closing positions at the end of the working day to prevent the risk of negative exposure. Based on the assessment of the RUB standings, we will be opening currency exchange possibilities in the mornings. The exchange will be closed over the weekend.

    Please note that you can not withdraw RUB from your Mintos investor account when the original investment was made by conversion of EUR to RUB. To withdraw the RUB balance, you need to convert it to EUR. It's possible to withdraw RUB to the bank accounts which accept this currency.

    We will inform you in case of any new changes.


    February 24, 2022

    Update: We’re limiting exposure to loans from Russia and Ukraine

    On 24 February 2022, the Russia-Ukraine crisis turned into a Russian invasion of Ukraine. Ukraine has imposed martial law in the country, while this new development resonates across international financial markets. At the moment, we are observing a further growing risk of sanctions that might impact settlement transfers from these markets, and a currency risk that is already materializing, without predictable outcomes in the upcoming period.

    To protect our investors from the heightened market and currency risk, we are:

    • Excluding all loans from Russia and Ukraine from the Mintos Primary Market
    • Removing all companies that issue loans in Russia and Ukraine from the Mintos strategies
    • Pausing placement of new loans from Russia and Ukraine on the Mintos platform until the need to reassess the decision emerges
    • Pausing currency exchange to and from RUB, for all currencies

    Please note that:

    • Mintos Secondary Market will remain open for investors’ activity with loans from Russia and Ukraine
    • Once loans from these companies are removed from the Mintos strategies as a measure of protection for investors, investments in loans by these companies will not be available for the standard cashout. With a temporary removal of Russian and Ukrainian companies from the Mintos strategies, existing investments in these loans will be shown as “unavailable for cashout”. Still, liquidity is possible by selling these loans on the Mintos Secondary Market until further notice
    • Currency exchange to and from RUB will be temporarily unavailable, and applicable exchange fees may be influenced by market dynamics relating to exchange rates for RUB.

    Full Blog Post can be found here






    @... !

    People are asking questions and nobody from Mintos "team" gives a shit... What great "team" you are... 

    I appeal to every single investor: I am still gathering people (I have already contacted several) with whom to file a joint lawsuit against this "amazing" team that operates with our money, without clarity !!!



    I trusted you. For the moment I still do. I have a large sum in my strategy which invests 90% in Russia (which you have chosen, I have not chosen Russia exclusively in the strategy). This sum is an important part of my retirement provision. I couldn't see this coming and didn't have it on the screen in time to pull it out. 

    Nevertheless, it is the task of MINTOS to clarify whether SWIFT and the situation have a strong impact on our funds. Are our funds at risk? Will they be frozen and made available again after the crisis has ended? Or are the banks that are sanctioned not affected by this?

    Please make a general statement. I have seen that Kviku, for example, is not a bank or one of the sanctioned major banks. 

    Please provide clarification so that some here can live in peace.



    Since Mintos doesn't respond to our queries, I contacted two Russian lending companies on my own. Once they reply, I will share the answers with you here.


    I would like to clarify that Mintos' approach is in no way a "protective measure" for investors but only a measure to safeguard Mintos and its partners themselves. 

    Even if 5.9 in the Mintos Terms and Conditions is referred to again and again, this paragraph is not valid, as the implemented measures only served to secure Mintos and its partners and an enormous loss of customer funds was foreseeable.  Until now, various other options would have been available to significantly reduce the loss of customers, which partly amounts to far more than 65%. Mintos investors should have been shown these possibilities. But this has not happened in this "panic reaction" of Mintos!

    The customer must be compulsorily offered a payout in RUB. Since at this point in time, payments can still be made worldwide in RUB and RUB accounts can still be opened at banks. 

    I would like to clarify here that I personally do not agree with the procedure or the automatic EUR/RUB exchange and do not accept this.

    Greetings from Switzerland

    *To the community: It should be noted that Sberbank is not excluded from the SWIFT network and credit institutions and banks can "simply route" transactions through it. Thus, the credit institutions can also continue to function. considering the facts, Mintos' action regarding MUA 5.9 is pure arbitrariness.


    Weekly update... More than a month ... 
    Again nice communication from Mintos...

  • Paweł Andrzej Lechowicz

    Could you take us seriously and start answer the questions?
    As i see, you are active in other threads.

  • Ondrej Bobek


    News from IUVO platform for Kviku LO

    "Kviku received the right from russian central bank to make money transfers of up to RUB 10 mln per month to all of their international creditors combined that are in the “unfriendly states” list. Each creditor has to receive a portion of this amount that is proportional of its share in the total debt of Kviku to creditors in “unfriendly states”. The share of iuvo for June is RUB 900 000."

    What portion goes to Mintos?


    "The transfer for June is received. Therefore, the received money transfer from Kviku is in the Russian currency. The amount is already distributed to investor accounts in RUB."

    What is the situation on mintos, are payments finally made in rubles?


    Currency exchange EUR/RUB - still not possible, there they are still looking for methods, but they offer an alternative to investors

    "If an investor that has received an amount from Kviku in RUB has a bank account in the Russian currency, we can make a transfer to it"

    What intermediaries does Mintos plan to use?

    What intermediaries did you try to use and it didn't work? IUVO informs everyone about this, why doesn't this work on Mintos?


    @... I suspect you'll probably pretend you're not here, but these questions are for you.


    I have even better idea: Let us ban all the loans from every country.

    Seriously, Mintos is basically protecting the new comers, not the ones who are already invested. There is nothing that protects those investments that are already been made.

    That is also important investor protection which Mintos as a regulated financial institution is expected to do. 


    @Mintos, I think you owe us information whether you already started working with Russian lending companies on a solution that will allow them to transfer money to Mintos in case SWIFT transfers are blocked for them. Look at the Secondary market, how panically loans are sold out there but no one wants to buy them. Actually, currently it's even not possible to sell a loan because system processes publishing it on the Secondary market endlessly. It puts my further cooperation with Mintos under question mark. Same as situation with Turkish lending companies. How even did you allow them to sell non-hedged currency loans via Mintos in current Turkish economic situation? It's ridiculous! Even me when buying currency loans I hedge them. If Minos had a small share in every loan, maybe then would be more cautious when assessing risk.

  • Onni

    Let's play assumptions. Let's assume that swift restrictions come into action and assume that it's the only problem. Lending companies continue to operate as usual. In this scenario:

    A) Are there mechanisms in place for transferring funds from lending companies to investors?

    B) Is there any reason to assume that anything else other than delays in payments would occur?


    Hello Mintos team,

    I am in contact with the lenders from Russia and Belarus myself and it is clear that no further payments can be made to Mintos at the moment (because of the sanctions).

    I know the war and sanctions came as a surprise to all of us, but the risk of something like this happening has always been real and I am disappointed that there are no contingency plans in place.

    The affected lenders have a rating of 7 and 8 and I'm sure that the main failure at the moment is that the money cannot be transferred. The money is there, but cannot be transferred. It must be possible to solve this (even if someone drives there personally and gets the money)

    So please take care of your tasks now and make sure that the money can be transferred back to Mintos.

    There are more than enough options for this: Bitcoins, the Chinese system, banks of foreign lenders (e.g. KVIKU has a bank in Cyprus), Western Union, etc.

    We don't know what's to come, so I want every penny in my account as soon as possible. Me and I think everyone else also accept Bitcoins or various other means of payment.

    Please take care of it as soon as possible!




    hi there - i was waiting 7 days for a signal after i made my request for a phone call of your customer service. today i got my slot. 4 hours bevor the slot it is cancelled because your employee is ill? i asked for other teammates, the guy told me to start process new!!!!! again wait for 7 days?????????????? mintos, thats really a shame..... I WANT TO TALK TO YOU. NOW.


    Beschreibung: Event Name: 30 Minute call

    What is your phone number?: +49 1522 XXXXX

    Cancellation Reason: Hello Philipp,
    I hope you are doing well.
    Please accept my sincere apologies, I will need to cancel this call as I am not feeling well and I will need to take a sick day.
    Upon my return from sick leave, I will contact you by sending an email with the invitation for booking our call.
    Thank you for your patience and understanding.
    Kind Regards

    Powered by

    (Sberbank and Gazprombank havent' been banned yet.)
    @Mintos, maybe you can make Russian lenders to buyback the loans at least partially.


    It looks PeerBerry's Russian partner lending companies are much more cautious than Mintos ones.


    Now I am angry. Why is Mintos not able to react in the same way? Mintos is the biggest Platform and I think this should be the minimum Mintos does for their investors.

    I stopped reinvesting the money.

    Russia, Ukraine, Kazachstan, many other examples... And I always loose money. Enough id enough. I want my money back!


    "investments that you make are very much correlated also to revenue that we make"
    Mintos COO/CFO Martins Valters during today's AMA session.

    Folks, what don't you understand. The more money we get into, the more money they earn. So why would they ban lenders like Wowo, Kviku, Revo Technology? To cut Mintos revenue? They don't take provision for withdrawing money but for depositing it into loans by us. They also take provision for Secondary market transactions (0.85%). Look how many Russian loans are available there now.

  • Tarek Stassen

    Hi Anna,

    couple questions:

    1. Pending payment means the payment is in a Mintos controlled account and hence the full amount is secured it's just not leaving Russia at the moment?

    2. In my case I have diversification settings turned on yet I now find 1/3 of invested amount is with 1 lender, how can this be?

    3. not all banks have been thrown out of Swift so why not shift to one of those?



    Only from PeerBerry :)

  • Petra Christina Zaagman

    Mintos, this is what your competitors are doing. If they can somehow manage to return at least part of the affected funds to their investors, why aren't you as the market leader in your field doing this?


    I am very angry about Mintos. If I would be owner of Mintos I woulf do everything to pay back the money of the investors.

    @Mintos: why is Peerberry able to do more than you?


    @Mintos: Same question here - why dont you deliver any solutions? why do other competitors can deliver solutions?



    @Mintos: perhaps you can communicate on WHICH solutions you are working?


    Anna (Mintos) @...        @...

    I just read the questionnaire/topic about "Alternative payment channels for investments in loans in Russia" ...

    again... and again... you make fun of your customers!!!
    If you find a way, you will know very well how much the extra cost will be. (Or the costs "for setting up and maintaining the alternative channels infrastructure" as written)
    You are launching a survey, which actually includes a solution to the problem, but with a price that many investors would not agree with !!!
    But you know that in view of the situation and your intolerance of customers, they will agree to these "good offers" of yours just to get some of their money back. (In fact, I am now waiting for the result of the survey, which is also anonymous !!! to show that the majority of investors agree to forgive 20% of their investments in Russian companies) 

    I have been following your attitude towards us for several months now and I can say that legal measures will be taken against you as well.
    You / your team are either too incompetent or just interested in your commissions that you generate from your clients !!!



    If the questions from the investors are replied within the expected outcome (without secrets or avoidances), Mintos won't have such chaos on the Community Posts.



    Would Mintos (as Peerberry did, unofficially (managed by the community)) join a Telegram group with the investors?

  • Ondrej Bobek

    Pending payments from Kviku 18 663 948 EUR

    10 000 000 RUB per month allowed to send by russia (152 924 EUR by google)

    18 663 948 : 152 924 = 122 ( +- 10 years) to repay full amount to investors

    Sorry, but its absurd to no charge interest rate.

    Do you know how much the value of invested money will decrease in 10 years?

    Ok, both sides can't blame the conflict.

    I take half the interest rate agreed in the loan as a compromise



    Dear @...

    What about the next update for investors? Last was 10th of june.

    "As far as alternative payment channels from Russia are concerned, we are pleased to inform you that there are some new developments in setting them up. "

    What kind of are you speaking from? Any further timeline? Costs?

    Thank you for keeping us in loop a little bit more..


  • Petra Christina Zaagman

    Hi @..., I second that. When can we expect an update?

  • Paweł Andrzej Lechowicz

    Here we go again. Annija doesn't take us seriously. I'm curious what Mintos has done since the last update.


Please sign in to leave a comment.