NO communication and NO support here

Piotr Ciejak

• June 23, 2022 09:39

Hello,

I have my acocunt (ID 2345759) blocked for almost 2 weeks now, It started with asking me to verify again - I dont know why as my ID was not even near exp. date. Still I did it again on 12.06. and since than I recieved only one message about that I have to send you bank account detaills to verify where I got my funds. and again ... no response from team, no callback, live chat is suspended, and I can neither invest nor withdraw my money in 2 weeks. What was stated here few times - investing is all about trust, and for 2 weeks i'm feeling like a freud here. I am VERY disapointed about communication here!

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  DW

  • June 27, 2022 13:59

  +1

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  Annija (Mintos)

  Community manager

  • July 04, 2022 06:10
  • Edited

  Dear Piotr Ciejak, we see that this issue has been solved last week. We apologize for the longer waiting times as currently, we have an increased amount of incoming requests.

  Thank you!

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