PLEASE change to a different Captcha provider
Every time I try to log in, I am met with a Captcha system, as implemented by Google. This system has several problems which make it troublesome to log in:
-The Captcha images are deliberately ambiguous, meaning you always have to do several rounds.
-The Captcha system will often give you a new round even if you have answered every image correctly.
-The Captcha images often load/refresh incredibly slowly, meaning it can take more than a minute of work to log in under normal circumstances.
These are known problems with the Google Captcha system whhich are widely reported across the internet.
Please Mintos, on behalf the users, I beg you to change to a different Captcha provider. There are many other providers who are not abusive.
You are a financial services provider, and your customers should not have to perform free labor for a third party to access our accounts. Regards, Patrick
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I don't like having Google blocking access to my money. Google often decides that I'm a bot, maybe because I block advertisements and care for privacy.
Ideas:
1. Only show the captcha after 1 *failed* login attempt. But let people who know their password log in without any extra verification. (If they log in and abuse the server, you know who they are).
2. At least, don't show the captcha in the internal page that requests the OTP code. You have already shown the captcha in the previous page (the login page) and the user has passed it, a few seconds ago. It's insulting having to solve another round of captchas a few seconds later (one when giving the password, another when giving the OTP code).
3. If possible: in the page where you write the OTP code: show the captcha *before* clicking the "send code and log in" button, not after. Otherwise, when I finish solving the captchas the code is already outdated. Often I need to spend more than 5 minutes solving+resolving captchas, depending on Google. Sometimes more.It would better to remove Google from the Mintos--client relationship.
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Update: this morning I received a sequence of SEVENTEEN Captchas, all answered perfectly, all incorrectly denied by Google. Once again, I should not need to perform free labor for Google's image recognition projects. Please delete Google Captcha from Mintos.
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It is been months, still getting 10 to 20 captchas in a row. Still zero feedback or engagement from Mintos on this.
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Patrickfconnollynebula Sorry to hear about your experience. Please reach out to our support and provide the details (when, on which browser, with VPN or not), and we will investigate it.
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It’s been a nightmare to log in with the Google Captcha — I had to complete it 15 times before finally accessing my Mintos account. Isn’t there a risk of losing users over such issues? Please fix this as soon as possible. Thank you
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Lucja (Mintos) This isn't a user problem to handle user by user, there are some technical bugs that don't happen in other platforms. Like in my last comment, point 2: Mintos is requesting captchas two times in a row (you get captchas after having already verified a user with captchas)
But the issue is having Google in the middle. Any user who knows his password, even with VPN or adblocker, should be able to login to Mintos. It's scary that Google has a say in here.
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I've been using Mintos for years, and I used yesterday too. Today, I can't login anymore, there are JavaScript errors from Recaptcha, that prevent it from loading. Probably because my browser is set to block tracking (WebGL fingerprinting etc.)
I haven't changed anything in my computer, from yesterday to today, and everything is up to date. The one who changed is Google Recaptcha, and their decision was to start rejecting me. This can happen to everyone. Google is in control, not Mintos.
I think finantial services like Mintos should RECOMMEND users to have privacy tools enabled (including VPN, anti-tracking protection, antivirus, …). Google, with recaptcha, is blocking people who want enhanced privacy. Google dislikes those who use VPNs, but Google likes those who own a Google account… See https://en.wikipedia.org/wiki/ReCAPTCHA#Privacy
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Hi Danielsc, thank you for your patience. Please accept our apologies for the delay in getting back to you.
We’ve shared your feedback with our development team, and they’ve acknowledged the situation. The team will review it and take the necessary steps to ensure a more reliable and privacy-friendly experience moving forward. We truly appreciate you taking the time to share these insights.
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