Help
Getting Started
- What is Mintos?
- How do I create an account?
- How do I transfer money to my account?
- Who can invest?
- Can companies invest?
- How safe are investments?
Security
- Is it possible to log in to your Mintos account without using two-factor authentication or it is compulsory?
- What should you do with the authentication app if your phone gets lost, stolen or destroyed?
- Is the Google Authenticator app the only app that can be used in order to generate the Two-factor code?
Verification
- Why does Mintos need the full information on my identity document? Can it be covered with stickers?
- What can I do if I have problems with my camera?
- Which data will be stored during verification?
- How can I start verification?
- Which browsers are supported for verification?
- Which documents are accepted as proof of identity?
Investing
- How do I invest?
- How is interest calculated?
- How is interest divided between the seller and buyer of a loan on the Secondary Market?
- What is skin in the game?
- How do I make money from my investments?
- What is the secondary market?
Investing in other currencies
- Is there a fee for converting currency?
- What is the fee?
- What are risks if I want to invest in a different currency?
- What do I need to know about investing in GEL?
- What else do I need to know about investing in other currencies?
- Is it possible to invest in other currencies if I have EUR in my account?
Invest & Access
- What’s in my Invest & Access portfolio?
- How is my interest calculated?
- How can I cash out money from my portfolio?
- How long does it take to cash out my money? Is it really instant?
- How does Invest & Access diversify the portfolio?
- Can I change diversification?
Auto Invest
- What is Auto Invest and how does it work?
- How can I stop Auto Invest?
- What will happen to my Auto Invest diversification settings if I will decrease the maximum portfolio size?
- How does the maximum Auto Invest portfolio size affect the diversification?
- When setting up the diversification feature for an existing Auto Invest portfolio, can I set an investment limit that is lower than the actual outstanding investment share of my portfolio for a particular loan originator?
- Can I see the current distribution of my outstanding investment across the loan originators?
About loans
- What is the grace period?
- Can I know who the borrower is?
- For what purpose are loans issued to borrowers?
- What happens if a borrower does not pay?
- What kinds of collateral are held for loans?
- Who has the pledge rights over the collateral?
Withdrawals
Adding funds
- I entered incorrect payment details. What happens with my deposit?
- Can I transfer funds from a bank outside of the European Economic Area and start investing?
- What is TransferWise Borderless account?
- What is Trustly?
- Is it safe to use Trustly?
- What will happen if I send currency different from the currency in my bank account?