Your withdrawal may be delayed or rejected in the following situations:
- Your bank account details are incomplete
We may be missing some details about your bank account to process your withdrawal. We will get in touch with you via email.
- The currency of your withdrawal and your bank account do not match
You can only withdraw currencies to an account in the same currency.
- We require additional compliance-related information
We will get in touch with you via email and specify what kind of information we need. Learn more
If you’re unsure as to why your withdrawal request was not processed, please contact us.