Dear Mintos Support Team,
I am writing to inform you about a recurring issue I have encountered while attempting to authenticate or verify my account on your platform. Unfortunately, this problem persists despite my efforts, and I would like to request your assistance in resolving it.
This marks the third time I am reaching out regarding this matter, and it's disheartening that the issue remains unresolved.
My ID card has expired and I have recently renewed it. After this process, I tried to update my information in my user account to reflect the changes and continue using your services. However, I have faced difficulties in the authentication or verification process on two different occasions.
In both attempts, after uploading my new ID card, the process was not completed successfully, and I couldn't access my account as I did before. This is particularly frustrating, as I highly value the services your platform offers, and I need to access my account without issues.
I would like to urgently request your help and assistance in resolving this situation. I would appreciate it if you could prioritize this matter given that this is the third time we are raising this concern. Please verify my information and the status of my account regarding the authentication or verification process. If necessary, I am willing to provide any additional information you may require to effectively solve this issue.
I sincerely hope we can resolve this matter promptly so that I can continue enjoying the uninterrupted services your platform provides. I thank you in advance for your immediate attention to this matter and look forward to receiving a swift response and a solution.
If you need any additional details or specific information from my side, please do not hesitate to let me know. I am at your disposal to collaborate as needed to resolve this problem.
I have sent an email to firstname.lastname@example.org twice with an interval of over 15 days, and I still haven't received a response. I attach mi new ID Card.
I cant register here with mi mintos email. Mi Client ID is : xxxx8692
Thank you for your understanding and urgent assistance.
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