I am investing on Mintos for several years now and have been fully verified but last Wednesday I got an email that because of AML regulations I need to send a new document to proof my residence.
I did that right away but when I later logged into the platform I was suprised to learn that I am currently completely banned from investing. Only thing I can do is sell on secondary or withdraw money.
More than a full week has gone by since I sent the document and I also sent serveral requests through the ticket but I did not get any answer and how long this will take, just the usual copy paste sentences that they will get back to me once the document has been checked.
Is anybody else stuck in this process at the moment?
My questions at Mintos:
Why does it take more than a week to check a simple phone bill?
Why don't you request those documents ahead of time so a bann from investing won't be necessary?
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